CHORUS
ELEVATED

L3 · Cascade

Cascade, arrival and remediation

One approved corporate position, pushed to every market, franchise partner and employee cohort, in the right language and register, inside one window. This surface measures whether it arrived and was understood, and opens the remediation job when it was not.

Markets

14

Languages

10

Cohorts

5

Human touches

2

Distribution

Distribution is not arrival

In a system that is ~95% franchised, the company reaches most of the people who must act on a position through an independent business owner. Distribution is solved; arrival is not.

“What matters is what arrived, to whom, and whether they understood it. A position that reaches 61% of franchise owners in Brazil and is logged as delivered is not a communications success, it is an undetected failure with a two-week fuse.”
Non-landing detection · WF2 step 15 — unattended

Supports · The measurement runs whether or not anyone is looking at it. A cohort below floor becomes a named job with an owner, automatically.

Markets landed

0

of 14 in this cascade

Never landed

0

detected by the platform, not by a person

Divergence reports

0

1 contradiction · the rest permitted and logged

Jobs auto-opened

0

6 still open

The cascade on the board

Value-menu pricing architecture — corporate position

G1 POSITION committed on the value-menu pricing architecture. The change cascade opened automatically as a first-class job with a named owner — step 01, unattended.

G2G5A3

US

1 markets

United States

~95% franchised. Direct corporate channel to owners; no direct channel to crew.

Reach

97%

Compr.

91%

Failed

0

IOM

7 markets

International Operated Markets

~89% franchised. Company-operated market structure, corporate channel intact, works councils in scope.

Reach

92%

Compr.

79%

Failed

0

IDL

6 markets

International Developmental Licensed

~99% through strategic licensees in roughly 80 markets. Corporate does not own the channel.

Reach

83%

Compr.

70%

Failed

3

Read

The licensee operates its own owner-communication channel. The corporate cascade reached 61% of franchise owners and was not detected as a failure by any pre-platform process.

Market lead · Developmental licensee — corporate affairs — weakest cohort · Franchise owners

Divergence report

No divergence. The source variant ran unchanged in this market.

LandedPartialDriftedNever landedIn window

Cascade record

Cascade

CAS-2026-0405

Situation

SIT-2026-0405

Source position

POS-2026-0421

Workflow

WF2 · Global position cascade

Owner

Chief of Staff

Window

18 hours from G1 commit to last market release

Variants

63 across 11 channels

Landing floors

Reach

85%

Comprehension

70%

Floors are configuration, set per cascade at intake and visible in the audit trail. Step 15 opens a remediation job automatically whenever a cohort falls below either floor — no human has to notice.

Comprehension read completes at 72h · divergence monitored for 14 days

Where the humans are

Two touches in seventeen steps

Fifteen of the seventeen specified steps run unattended — 88.2%, the highest of the five workflows. The two that do not: someone owns a claim that failed substantiation, and someone signs the release in their own market.

Step 09G2A0fired 2×

Claim owner substantiates

Claim owner

Fires only on failure. Silent when the Evidence Ledger is clean for that market. On this cascade it fired twice — once on a US comparison claim outside UK scope, once on a nutrition adjacency in Germany.

Step 12G5A0fired 14×

Market leads confirm release

Market comms leads

Confirm in parallel, not in series. Below the materiality floor this is one click. Fourteen leads, one window — the serial version of this step is what used to take nine days.

The specified sequence

Seventeen steps, read from the specification

Each row carries the autonomy level and owner the specification assigns it, including the two steps where a person is in the path.

01Canon change committed at G1; change cascade opens as a first-class job with a named ownerG1A4Chief of Staff
02Identify every affected artifact — live drafts, scheduled content, standing Q&A, market statements, briefing packs, prepared holding languageA4Chief of Staff
03Identify every affected audience cohort across all three segments and their channel mapA4C4 · Stakeholder Graph
04Retrieve per-market constraints — regulatory, works council, language, prior local commitments, live local issuesA4Policy Register · A3
05Generate audience-specific artifacts: corporate staff, market leadership, franchise owners, general managers, crew — each in the register that cohort actually readsA3C4
06Localize across ~40 languages with a divergence report per market stating exactly what changed from source and whyA4C6
07Check every localized variant against the Canon for contradiction — emphasis permitted, contradiction blocked and namedA4B4 · Chief of Staff
08Verify claims per market against Evidence Ledger jurisdictional scope; flag anything unsubstantiated in that marketA4Chief of Staff · G2
09G2 TRUTH — fires only on failure. Claim owner substantiates, amends or strikes. Silent when the ledger is clean.G2A0Claim owner
10Build the sequence — who hears what, when, through which channel, from which messenger; franchise partners ahead of externalA3C4
11Deconflict against the corporate calendar in every market — local holidays, local earnings, local launches, local sensitivitiesA4Chief of Staff
12G5 RELEASE — market leads confirm in parallel, not in series. Below the materiality floor this is one click.G5A0Market comms leads
13Execute distribution across every channel and market simultaneouslyA4C4 · C5
14Measure reach and comprehension per cohort — did franchise owners in Brazil actually receive and understand this?A4F1 · A2
15Detect non-landing — cohorts where reach or comprehension fell below threshold — and auto-open a remediation jobA4C4 · F1
16Monitor for post-cascade divergence — markets saying something inconsistent in the following two weeksA4B4
17Write back — cascade performance by cohort and channel, so the next cascade routes betterA4F2

Against the way it is done now

What changes, line by line

Market-by-market, this position previously took nine to fourteen working days and no one measured whether it arrived.

Elapsed time to last market

9–14 working days

18 hours

Serial market-by-market handoff replaced by one parallel release window.

Variants produced

Market teams rewrite from the source deck

63 variants from one approved position

Five cohorts × fourteen markets, minus cohorts a market does not have.

Divergence visibility

None. Adaptation is silent.

Mandatory divergence report per variant

Emphasis permitted, adaptation logged, contradiction blocked.

Landing measurement

Cascade reported as sent

Reach and comprehension per cohort per market

The difference between distribution and arrival.

Failure detection

Surfaces weeks later, if at all

6 remediation jobs opened automatically

Two markets never landed. Both were detected by the platform, not by a person.